Returns Policy
We try our best to stock quality items but if you are not entirely satisfied with your order and you feel the need to send anything back to us you may do so within 14 days, please send us an email regarding the reason for return within 7 days stating the reason for the return delivery charges are only refundable if you have cancelled your entire order within the 7 day Cooling-Off Period or where the goods are defective and a refund is made. When you send us something back please return unused in the original condition with all labels and packaging, it is important that you ask the carrier to stamp and date a 'Certificate of Posting' on your Return package (part of the receipt note you get with your postage), as this proves that you sent it back to us if it gets lost in transit. For items of clothing we will be unable to accept the return of any item where there is evidence of use other than fitting use, the item must be returned in its original packaging with any enclosed documentation and tags attached.
* Your Order Number
* Product Code/Product Name
* Details of the fault
* If you want a refund or replacement
As soon as your return has been processed and checked, we'll email you to let you know. In the unlikely event that you don't receive this email within 10 days of posting your parcel to us, please get in touch with us and we'll look into it 01273 680555
If you have returned your parcel using Recorded Delivery or another service that can be tracked, please give us the reference number when you contact us.
We will process your replacement item within 1-4 days of receiving your parcel, and email to let you know we have received and processed it. We'll then email you again when your replacement/exchange order is on its way to you providing we have the item in stock if not you will be notified via email.
We won't charge you anything for delivering your replacement order, and delivery will take as long as it did for your initial order.
If we can't send your requested replacement item, we will refund what you paid to your account. If this happens, we'll email to let you know.
We can only exchange an item for a different size or colour of the same item (although the price must be the same as the original item). If you want an entirely different product, you'll need to return the unwanted item and place a new order for the item you want.
We will process a refund within 3 days of receiving your parcel, and email to let you know we have received and processed it.
After you've received your email, please allow another 5-10 working days for the refund to be credited to your account. The amount of time this takes will depend on which bank or card issuer you're with.
We will credit your refund to the same card you used when you placed your order or to your paypal account. If we can't do this (i.e. if the card has been declined, cancelled or has expired), we'll send a cheque to your billing address
* Delivery charges are non refundable so you will be refunded the full value of the items returned less the delivery charge.
* If a discount was applied to your original order, and the refund of a returned item means that the original discount would no longer apply, the amount refunded will be adjusted to reflect this.
We are sorry, but the delivery cost you originally paid is non-refundable.
If you are returning items because you have changed your mind, this will also be at your own cost, and we can't refund your postage. However, if we sent you the wrong item or something faulty.
If you need to return an item, simply login to your account, view the order using the "Complete Orders link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
We ship to most addresses in the world with a reputable postal system. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.